PROTECT YOUR REPUTATION
Crisis comms...
Our experienced crisis management PR team are trusted to respond quickly, calmly, discreetly and confidentially.
We focus on the facts, your position and the risks you’re facing. Working together as a team, often hand-in-hand with legal advisers, insurance specialists and other relevant stakeholders, we develop a crisis communications approach which must be flexible in an evolving, rolling scenario.
We’re on hand whether you’re experiencing a crisis right now, you anticipate a possible issue in the near future or you want to be professionally prepared to communicate as part of your crisis ops planning.
If you have an urgent need, call our crisis communications agency specialist team now on 01329 822866.
Polymedia crisis management PR agency services include:
Crisis planning
Risk assessments, scenario audits, response processes, spokesperson training, crisis management handbook development.
Crisis management
24/7 access to our senior crisis PR team, assessing and distilling facts, messaging, audience assessments, holding statements, media monitoring, press office function, media handling, statements and liaison, social media responses, sentiment tracking and other stakeholder communications.
Post-crisis
Internal reviews, lessons learned, follow-up communications and a PR programme to assess damage and reinstate trust in the short, medium and long term.
Media training
Either to prepare to handle a current or potentially imminent crisis, or as preparation for your team in case the worst happens, our media training professionals ensure your team is ready.
THREE DECADES OF EXPERIENCE
What is crisis management?
Issues and crisis communications focus on the specialist management of comms in response to a scenario which involves reputational damage for a business or organisation.
Some sectors are higher risk than others, but the scenarios are many and varied, and in reality can hit any business. It could be negative comments on Tripadvisor or social media, injury to staff or a member of the public, an accident, data breach, product recall, a legal claim, regulatory investigation, or allegation of impropriety such as theft, coercion, sex discrimination – or worse.
Whatever the issue or the sector, in today’s world of instant communication, a crisis can escalate rapidly putting a management team under enormous pressure and the organisation at risk of reputational damage.
Target audiences, priority engagement and clear and bespoke messaging are key. Communication may be needed with media, but also with other stakeholders such as staff, investors, banks, political or regulatory bodies, other areas of the business, HSE and even the emergency services.
Crisis communications can help you professionally manage comms around the issue, ensuring your voice is heard, presenting your facts as a balance to allegations, ensuring that reporting is fair and factual, taking the heat out of a situation or, if possible, shutting it down.
Whenever an issue is looming, taking professional advice urgently can make an enormous difference. The sooner your PR crisis management team is working alongside you, the better the chance you have of influencing the narrative.
Polymedia recently supported us with a crisis PR strategy, and their experience, composure and expertise were invaluable. In high-pressure situations, a calm and measured approach was exactly what we needed! The team’s depth of knowledge and strategic thinking turned a challenging moment into a well-managed response.
Totsco
When to call a crisis communications agency
Contacting a crisis PR agency as soon as you believe an issue may be looming is the most sensible approach – they can always be stood down.
Unravelling issues escalate quickly and once damage is done, the job of the crisis PR agency team becomes more challenging.
If you believe you may be facing an issue get in touch now on 01329 822 866.
We respond quickly, calmly, discreetly and confidentially and our lines are open 24/7 with mobile numbers on the answerphone out of hours.
FACING AN ISSUE OR CRISIS
FAQs
What is a crisis communications agency?
A crisis communications agency helps organisations communicate effectively when they are facing an issue that could damage their reputation.
This may involve managing media enquiries, drafting statements, advising senior leaders, supporting internal communications and helping stakeholders understand the facts. The aim is to protect trust, reduce escalation and ensure the organisation’s position is communicated clearly and responsibly.
How quickly can you respond to a crisis?
Our specialist crisis PR team is available 24/7 and can usually be available immediately for an initial consultation about the issue.
Is everything I share with you confidential?
Yes absolutely.
We need to have all the information available to do our job, including potential risks – we are discreet and treat all information as totally confidential.
Should my business have a crisis communications plan?
We believe every organisation should have a crisis communications plan in place. Some may be complex but others are simply a few pages long with key contacts, approval protocols and basic messaging.
How much does crisis PR support cost?
An initial Polymedia crisis management consultation is always free of charge and costs are discussed at this stage. Sometimes it’s possible to give an indication of costs, but often these are rolling scenarios and charging hourly is the only option.
We’re always transparent with our pricing though, so we always report each day on the time taken that day and the costs incurred.
Do you need crisis support?
Call us for urgent support.
01329 822 866
Call us now
Whatever your sector, whatever your objectives, we’d love to meet with you to discuss your business and how our public relations agency can help.
This initial PR consultation is without charge or obligation – from there, we develop bespoke proposals tailored to your business and its objectives.
Get in touch for a chat about how we can deliver impact, not just noise, for your business.
Featured News & Blog
NEWS
Food & Drink event support for Business South
Support for the Central South Food & Drink Trade EXPO
NEWS
Hard-hitting impact for energy and solar experts
Brand positioning, new website and national media coverage for renewables business.
NEWS
Launch of one of the UK’s largest Biodiversity Net Gain projects
Ongoing integrated comms for Halnaker Hill Farm, a landmark biodiversity and renaturing project.